Get help with zIPTV.

Write to support@ziptv.ch. Answers usually arrive within two working days.

Before you write

Including these four things turns most tickets into a single reply: your device and system version, the app version, whether the problem affects one channel or all of them, and — if playback is involved — a screenshot of the Expert Mode readout while the problem is happening.

Common questions

• A channel won't play. Open Expert Mode during playback. If the connection never establishes, the stream is unreachable from your network or from your provider's side. If it plays but stutters, the readout will show where the bandwidth is going.
• The guide is empty. Check that your playlist includes an XMLTV guide URL and that channel IDs in the playlist match the IDs in the guide file.
• Managing your subscription. Subscriptions are handled by the App Store. Open Settings on your Apple device, tap your name, then Subscriptions to change or cancel.
• Finding channels. zIPTV is a player and includes no content. We can't recommend, supply or troubleshoot providers or playlists.